Pebble
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Privacy Policy for Pebble

Effective Date: 6/22/2026

Last Updated: 6/22/2026

1. Introduction

Welcome to Pebble (“we”, “our”, “us”), an accounting Software-as-a-Service (SaaS) platform designed to help businesses manage their financial operations, including invoicing, quoting, payroll, bank statement imports, and customer communications.

We are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data. This Privacy Policy explains how your information is handled when you use Pebble.

2. Information We Collect

We collect several types of information to provide and improve our services:

2.1 Personal Information

When you register or use Pebble, we may collect:

  • Full name
  • Email address
  • Phone number
  • Company name and details
  • Billing and payment information

2.2 Financial and Business Data

As an accounting platform, we process:

  • Invoices and quotes
  • Bank statements and transaction data
  • Payroll and employee data
  • Tax-related information
  • Customer and supplier records

2.3 Account and Usage Data

  • Login credentials (encrypted)
  • IP address
  • Device and browser information
  • Activity logs within the platform

2.4 Communications Data

  • Emails sent via the platform
  • Customer communication records
  • Support queries and responses

3. How We Use Your Information

We use your information to:

  • Provide and maintain the Pebble platform
  • Process financial data and generate reports
  • Enable invoicing, payroll, and accounting features
  • Facilitate communication with your customers and staff
  • Improve system performance and user experience
  • Ensure security and prevent fraud
  • Comply with legal and regulatory obligations

4. Legal Basis for Processing (POPIA & GDPR Alignment)

Where applicable, we process personal data based on:

  • Your consent
  • Performance of a contract (use of Pebble services)
  • Compliance with legal obligations
  • Legitimate business interests (e.g., improving services, security)

5. Data Sharing and Disclosure

We do not sell your data.

We may share information with:

5.1 Service Providers

Trusted third parties who assist in:

  • Cloud hosting
  • Payment processing
  • Email delivery
  • Analytics

5.2 Legal Authorities

When required by law or to:

  • Comply with legal obligations
  • Protect rights and safety
  • Prevent fraud or abuse

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets.

6. Data Storage and Security

We implement industry-standard security measures, including:

  • Encryption (data in transit and at rest)
  • Secure authentication systems
  • Role-based access control
  • Regular security audits

However, no system is completely secure, and users share data at their own risk.

7. Data Retention

We retain your data:

  • For as long as your account is active
  • As required for legal, tax, or regulatory purposes
  • Until you request deletion (subject to legal limitations)

8. Your Rights

Depending on your jurisdiction (including South Africa’s POPIA), you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Lodge a complaint with a regulatory authority

To exercise these rights, contact us at: support@pebble.com

9. Cookies and Tracking

Pebble uses cookies and similar technologies to:

  • Maintain user sessions
  • Improve functionality
  • Analyze usage patterns

You can control cookies via your browser settings.

10. Third-Party Integrations

Pebble may integrate with third-party services (e.g., banking APIs, email services). These providers have their own privacy policies, and we encourage you to review them.

11. International Data Transfers

If data is stored or processed outside your country, we ensure appropriate safeguards are in place to protect your information.

12. Children’s Privacy

Pebble is not intended for individuals under 18. We do not knowingly collect data from minors.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

14. Contact Us

If you have questions or concerns about this Privacy Policy, contact:

Pebble Support
Email: support@pebble.com
Address: Welbedacht, Rexford, Knysna, 6570, South Africa

15. Data Processing Role Clarification

  • You (the user/business) are the Data Controller of your clients’, employees’, and financial data.
  • Pebble acts as a Data Processor, handling data on your behalf.

16. Compliance Considerations (Recommended)

To strengthen compliance, Pebble should:

  • Implement a Data Processing Agreement (DPA)
  • Ensure POPIA compliance (South Africa)
  • Consider GDPR compliance if serving EU users
  • Maintain audit logs for financial data changes